Terms & Conditions
1. Terms of Payment
Payment for all services is due upon receipt of the invoice from third-party vendors. However, JetMate (hereafter referred to as the “Company”) may, at its sole discretion and in writing, grant the Customer a specific credit period.
If such credit is granted and the Customer fails to pay all outstanding amounts within fourteen (14) days of the invoice or demand date, the Customer shall pay interest at the rate of 1.5% per month, or the maximum rate permitted by applicable law, or any other lawful rate specified by the Company in writing. Interest will accrue from the date the payment became due until the date the payment is received in full.
1.1 Third-Party Services
Services requested by the Customer (the “Services”) are generally provided by independent third-party vendors. JetMate coordinates these services on behalf of the Customer but does not directly perform the Services unless otherwise stated.
2. Liability and Indemnity
For the purposes of this section, references to the Customer or Company include their employees, agents, contractors, insurers, affiliates, and subcontractors.
2.1 Responsibility for Loss or Damage
Except in cases of negligence on the part of the Company, the Customer shall be solely responsible for any loss or damage, including but not limited to:
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Damage to aircraft, equipment, or property
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Injury or loss involving personnel or passengers
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Damage or loss of freight, baggage, or mail
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Damage caused to third parties
arising out of or connected with the provision of the Services.
The Company disclaims all warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose regarding the products and services arranged.
If services are requested from a third party not selected by the Company at the Customer’s request, JetMate will arrange such services only as an agent on behalf of the Customer. The Company does not guarantee the availability, quality, or performance of such services and may have commercial relationships with those providers.
2.2 Agency Role
JetMate acts solely as an agent for third-party vendors providing the Services. Those vendors remain the principal service providers under their respective service agreements.
Any complaints, disputes, or claims related to the Services must be addressed directly with the relevant vendor or service provider.
2.3 Indemnification
The Customer agrees to indemnify and hold harmless JetMate from any claims, liabilities, damages, losses, costs, or expenses including:
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direct or indirect losses
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loss of use or profit
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reputational damages
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penalties or interest
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legal and professional fees
arising out of or connected with the Services, whether provided by JetMate, third-party vendors, or other service providers, except where such damages result directly from the negligence of JetMate.
3. Taxes
The Customer shall be responsible for and promptly pay all applicable taxes, duties, levies, fees, or charges imposed by any governmental authority related to the Services, including but not limited to:
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VAT or sales taxes
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airport or aviation charges
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customs or import duties
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withholding taxes
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stamp duties or similar charges
The Customer agrees to indemnify JetMate against any such taxes, penalties, or interest imposed in connection with the Services.
4. Conflict of Agreements
If there is any conflict between these Standard Terms and Conditions and any separate written service agreement executed between the Customer and JetMate, the provisions of the separate agreement shall prevail.
5. Severability
If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable, that provision shall be modified or removed to the minimum extent necessary while the remaining provisions remain fully valid and enforceable.
6. Governing Law and Jurisdiction
These Terms and Conditions and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.
Both JetMate and the Customer agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims arising from this agreement.
Fuel Price Disclaimer
JetMate makes every effort to provide accurate fuel pricing. However, fuel prices and availability are subject to change due to factors including:
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exchange rate fluctuations
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supplier pricing adjustments
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fuel supply conditions
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market changes
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circumstances outside JetMate’s control
All quoted prices are based on the latest information provided by contracted suppliers at the time of quotation.
The final JetMate invoice will reflect the actual invoice issued by the fuel supplier.
To qualify for any tax or duty exemption, it is the operator’s responsibility to provide all required documentation (such as an Aircraft Operator Certificate or other regulatory documents) to fuel personnel before fuel uplift.
Even when documentation is presented, exemptions cannot be confirmed until the supplier’s final invoice is issued.
JetMate will assist in investigating disputes where possible; however, JetMate cannot be held responsible for denied exemptions, and the Customer remains responsible for all applicable taxes, duties, and fees.
The client must use the supplier specified on the JetMate fuel release.
Data Protection & Contact
If you have any questions regarding the processing of your personal data, please contact JetMate at its registered office or by email at:
