Last Updated: 8/21/2024

At Jetmate, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

  • Visit our website.
  • Register or create an account with us.
  • Request a service or information.
  • Subscribe to our newsletter or marketing communications.
  • Interact with us on social media.
  • Contact our customer service team.

Types of Information:

  • Personal Information: Name, email address, phone number, mailing address, and other identifying details.
  • Payment Information: Credit card details, billing address, and other payment-related information (collected securely through our payment processors).
  • Technical Information: IP address, browser type, device information, and usage data related to your interaction with our website.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and improve our services.
  • To process transactions and send you related information, including purchase confirmations and invoices.
  • To send you promotional communications, marketing updates, and other information that may be of interest to you (with your consent).
  • To respond to your inquiries, requests, and provide customer support.
  • To personalize your experience on our website.
  • To analyze and monitor usage trends to improve our website and services.
  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business, such as payment processors, email service providers, and customer support services.
  • Legal Compliance: If required by law, to comply with legal processes, or to protect the rights, property, or safety of our company, customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information).
  • Regular security audits and monitoring.
  • Secure storage of personal information.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access and Update: Access and update your personal information by logging into your account or contacting us.
  • Opt-Out: Unsubscribe from marketing communications by following the instructions in the emails you receive or contacting us directly.
  • Delete: Request the deletion of your personal information, subject to certain legal obligations.
  • Withdraw Consent: Withdraw consent to the processing of your personal information at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities, to enhance your experience, and to provide personalized content. You can manage your cookie preferences through your browser settings.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Jetmate Aviation

Email: info@jetmate.aero

Phone: +44 122 8588 882

Address: Dubai Silicon Oasis-Headquarters- A1 -110 – 03, P. O. Box 342016 / Dubai – UAE