Terms & Conditions

 

Applicability & Supremacy of Contract

These Standard Terms and Conditions apply to all services provided by JetMate Aviation in the absence of a specific signed service agreement. In the event of any conflict or inconsistency between these general Terms and a separate, legally executed written contract between the Customer and JetMate Aviation, the provisions of the signed contract shall strictly prevail.

  1. Operational Scope & Agency Role

JetMate Aviation (hereafter referred to as the “Company”) acts exclusively as an independent flight support coordinator, charter broker, and agent on behalf of the Customer. Services requested by the Customer (the “Services”) are generally provided by independent third-party vendors. The Company coordinates these services but does not directly perform them unless explicitly stated. Those third-party vendors remain the principal service providers under their respective agreements. Any complaints, disputes, or claims related to the actual execution of Services must be addressed directly with the relevant vendor.

  1. Financial Terms & Payments

2.1. Due Dates & Credit Facilities: Payment for all services is due upon receipt of the invoice. However, the Company may, at its sole discretion and in writing, grant the Customer a specific credit period.

2.2. Late Payment Interest: If credit is granted and the Customer fails to pay all outstanding amounts within fourteen (14) days of the invoice or demand date, the Customer shall pay interest at the rate of 1.5% per month, or the maximum rate permitted by applicable law. Interest will accrue from the date the payment became due until the date the payment is received in full.

2.3. Undisputed Debts & Direct Judicial Execution: By utilizing JetMate Aviation’s services, the Customer unequivocally agrees and acknowledges that any invoice, statement of account, or financial claim issued by the Company constitutes a final, binding, and conclusive acknowledgment of debt. In the event of default or failure to settle outstanding amounts, the Company reserves the absolute right to bypass standard litigation procedures. JetMate Aviation shall be fully entitled to immediately seek Direct Judicial Execution, Payment Orders (أوامر الأداء), or Summary Judgments before the competent courts—whether in the UAE or internationally—to recover the funds. The Customer expressly waives any right to mandate a substantive legal claim or prior dispute resolution proceedings for undisputed debts.

  1. Aviation Fuel Pricing & Disclaimers

The Company makes every effort to provide accurate aviation fuel pricing. However, quoted prices are based on the latest information provided by contracted suppliers at the time of quotation and are subject to change due to exchange rate fluctuations, supplier pricing adjustments, and local fuel supply conditions.

The final JetMate invoice will reflect the actual invoice issued by the fuel supplier. The Customer must strictly use the supplier specified on the JetMate fuel release.

Tax & Duty Exemptions: To qualify for any tax or duty exemption, the Operator is strictly responsible for providing all required regulatory documentation (e.g., AOC) to the fuel personnel before fuel uplift. Exemptions cannot be confirmed until the supplier’s final invoice is issued. The Company cannot be held responsible for denied exemptions, and the Customer remains fully liable for all applicable taxes, duties, and fees.

  1. Charter Flight Cancellation & Refund Policy

As a charter broker, the Company secures aircraft on behalf of clients and is strictly bound by the cancellation policies enforced by the actual Aircraft Operators.

  • Penalty Tiers: Once a charter is confirmed, any cancellation will be subject to the penalties outlined in the specific Charter Contract.
  • Last-Minute Cancellations: Cancellations made within 72 hours of departure, or passenger “no-shows,” generally incur a 100% cancellation fee.
  • Recoverable Funds: Refunds for cancellations outside the penalty window will only be issued for the recoverable balance, strictly deducting operator penalties, non-refundable third-party costs (e.g., permits, catering), and the Company’s administrative brokerage fees.
  1. Taxes & Governmental Charges

The Customer shall be responsible for and promptly pay all applicable taxes, duties, levies, fees, or charges imposed by any governmental authority related to the Services, including but not limited to: VAT or sales taxes, airport/aviation charges, customs/import duties, and withholding taxes. The Customer agrees to indemnify the Company against any such taxes, penalties, or interest imposed in connection with the Services.

  1. Liability & Indemnification

6.1. Disclaimer of Liability: Except in cases of proven gross negligence on the part of the Company, the Customer shall be solely responsible for any loss or damage arising out of the Services, including but not limited to: damage to aircraft/equipment, injury to personnel/passengers, loss of freight, or damage to third parties. The Company disclaims all warranties, express or implied, regarding the services arranged.

6.2. Indemnity: The Customer agrees to indemnify and hold harmless JetMate Aviation from any claims, liabilities, damages, losses, costs, or expenses (including reputational damages, loss of profit, and legal fees) arising out of the Services, whether provided by the Company or third-party vendors.

  1. General Provisions

7.1. Severability: If any provision of these Terms is found to be illegal or unenforceable, that provision shall be modified or removed to the minimum extent necessary while the remaining provisions remain fully valid and enforceable.

7.2. Governing Law & Jurisdiction: The applicable governing law and jurisdiction for these Terms and Conditions, and any disputes arising from them, are strictly determined based on the legal registration and location of the Customer:

  • For Customers Registered Within the UAE: These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Both parties agree that the courts of Dubai, UAE shall have exclusive jurisdiction over any disputes or claims.
  • For International Customers (Outside the UAE): These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims.

Contact Information

For operational inquiries, financial matters, or disputes, please contact our team at: Email: [email protected] | Compliance: [email protected]